ShopSmart magazine, published by Consumer Reports, recently reported that travel agents are often better than online travel services, especially in three areas:
When you can’t find exactly what you want.
When everything has to be perfect.
When you need flexibility.
Since the creation of online travel sites, like Expedia, Travelocity & Orbitz, Travel Agents have been forced to reinvent themselves. And many have done just that, specializing in niche markets, such as small ship cruises. With travelers seeking more personal service, many are returning to their once-forgotten travel agent.
While the ShopSmart story cannot be found online, you can read more details from WalletPop.